Istanbul Fashion – Shipping Policy

At Istanbul Fashion, we strive to provide a seamless and efficient shopping experience with fast and reliable delivery across Australia and internationally.

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Order Processing & Dispatch

• Processing Time: Orders are processed and dispatched within 1-3 business days.
• Weekend & Public Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
• Shipping Availability: We ship within Australia and internationally.

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Shipping Methods & Fees

Domestic Shipping (Within Australia)

✔ Standard Shipping – FREE

• Delivery Time: 2-5 business days for metro areas, up to 7 business days for regional locations.
• Carrier: Australia Post Regular Post.

✔ Express Shipping (Additional Fee Applies)

• Delivery Time: 1-3 business days, depending on your location.
• Carrier: Australia Post Express Post.

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International Shipping

✔ Standard International Shipping – $20 AUD

• Delivery Time: 7-14 business days (varies by destination).
• Customs Duties & Taxes: International orders may be subject to import duties, taxes, or fees imposed by your country. These charges are the customer’s responsibility.

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Order Tracking

• Once your order is dispatched, you will receive a confirmation email with tracking details.
• You can track your order anytime via the Australia Post Tracking Page.

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Estimated Delivery Times

Destination	Regular Post	Express Post
VIC Metro	2-3 business days	1-2 business days
Interstate Metro	3-6 business days	1-3 business days
Regional Areas	5-7 business days	2-4 business days
International	7-14 business days	N/A

📌 Note: Delivery times may vary due to unforeseen postal service delays, customs processing, or external factors beyond our control.

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Shipping Restrictions

• We do not ship to PO Boxes or parcel lockers internationally.
• International shipping is available to most countries. If you have concerns about your location, contact us before ordering.

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Address Changes & Order Errors

✔ Check your shipping details carefully before placing your order.
✔ Once an order is placed, we cannot guarantee address changes.
✔ If you spot an error, contact us immediately at info@istanbulfashion.com.au, and we’ll do our best to assist you.

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Lost or Damaged Packages

• Istanbul Fashion is not responsible for lost, stolen, or damaged packages once they are with the carrier.
• If your package is lost or arrives damaged, please email us at info@istanbulfashion.com.au with:
  ✔ Your order number
  ✔ Tracking details
  ✔ Photos of the damage (if applicable)

We’ll assist you in resolving the issue with the carrier.

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Need Help?

For any shipping-related inquiries, please contact us at:
📧 Email: info@istanbulfashion.com.au
📍 Store Address: 771 Sydney Rd, Brunswick VIC 3056

We’re here to help! 😊